Admin Guide

1. 1

   Upload your approved documents

   Add the policies, handbooks, and guides your team should be able to ask about.
2. 2

   Organise them into collections

   Group documents by department so questions can be scoped precisely.
3. 3

   Invite your team

   Add members as Viewers (ask questions) or Workspace Admins (full control).
4. 4

   Review gaps weekly

   Check Unanswered Questions and close gaps by adding or updating documents.

Go to Upload Documentsand add files. Each one is processed in the background — parsed, chunked, and indexed — so you can keep working while it's prepared.

Collections group related documents (e.g. HR, Finance, Legal, Operations). Assign a document during upload or later from the Documents list. Members can then scope their questions to a single collection.

When a document finishes processing, Rekall-IQ automatically generates a short summary, a set of keywords, and a category (Manual, Policy, Procedure, Contract, Financial Report, Spreadsheet, Presentation, Technical Guide, Knowledge Base, or Other) — so documents are findable by meaning, not just filename. Preview any file in place to confirm it parsed correctly.

From Users, invite teammates by email and assign a role:

Analytics shows how your workspace is using Rekall-IQ — question volume, activity over time, answer coverage, and engagement. Use it to see whether the knowledge base is being adopted and which areas attract the most questions, so you know where to invest.

A knowledge gap is a question your team asked that Rekall-IQ couldn'tanswer from your documents — or that a user marked “not helpful”. Instead of vanishing, each one is recorded here with a count of how many times it's been asked.

Why it matters: a gap is a precise, demand-driven signal of what your documentation is missing. It turns “we should improve the wiki someday” into a ranked to-do list based on what people actually need right now.

How to use it

1. 1

   Review the list regularly

   Sorted by frequency, so the most-asked gaps sit at the top.
2. 2

   Find the cause

   Usually a document is missing, out of date, or worded unclearly.
3. 3

   Upload or update the document

   Add the missing source — or fix the existing one — so the answer now exists.
4. 4

   Mark it resolved & re-ask

   Close the gap, then ask the question again to confirm it answers with sources.

Evaluationslet you lock in answer quality so it doesn't quietly regress when documents change. You create a set of golden questions — ones you know the right answer to — and tell Rekall-IQ what a good answer should contain (expected keywords and/or which document it should come from). Running the set checks that retrieval still surfaces the right material.

Why it matters: every upload, deletion, or re-index can shift what the AI retrieves. Evaluations are a repeatable “did we break anything?” check — like automated tests for your knowledge base.

How to use it

1. 1

   Create an evaluation set

   Group related golden questions, e.g. “HR policy checks”.
2. 2

   Add golden questions

   For each, list the keywords you expect in a correct answer and/or the source document it should cite.
3. 3

   Run the set

   Rekall-IQ asks each question and scores whether the expected material was retrieved.
4. 4

   Re-run after big changes

   After major uploads or clean-ups, run it again to catch regressions before your team does.

Your plan may include limits on monthly questions, daily uploads, storage, and AI usage (configured by the platform operator). If your workspace hits a limit, affected actions pause with a clear message — contact the operator to raise it.

Under Company Settingsyou can update your organisation name, the assistant's display name, and company context — keeping this accurate helps the assistant introduce itself and frame answers correctly.